wanpkr Privacy Policy

1. Introduction

wanpkr ("wanpkr", "we", "us", "the Platform") is an online casino and sports betting platform serving English-speaking players in Pakistan. This Privacy Policy ("Policy") describes how wanpkr collects, processes, stores, and protects personal information about you when you access or use any part of the wanpkr website located at wanpkr.org.

wanpkr is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We collect only the personal information necessary to provide our services, fulfil our legal and regulatory obligations, and protect the integrity of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together govern your use of wanpkr.

2. Information We Collect

wanpkr collects personal information in the following categories:

2.1 Registration & Identity Data

• Full legal name as it appears on official identity documents
• Date of birth (for age verification — 18+ requirement)
• Pakistani National Identity Card (CNIC) number and document images
• Pakistani mobile number (used as primary account identifier and for SMS authentication)
• Email address
• Residential address

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records in PKR
• JazzCash or Easypaisa wallet identifiers associated with your account
• Bank account details (account name, account number, bank name) where bank transfer is used
• Transaction history including amounts, dates, and payment method references

2.3 Usage & Technical Data

• IP address and approximate geolocation at login
• Device type, operating system, and browser information
• Session duration, pages visited, and feature interactions on wanpkr
• Betting and gaming activity records including game history, bet amounts, and outcomes
• Login timestamps and login method

2.4 Communications Data

• Support chat transcripts and email correspondence with wanpkr customer support
• Feedback, complaints, and dispute-related communications
• Responses to surveys or promotions where participation is voluntary

3. How We Use Your Data

wanpkr processes your personal data for the following purposes:

wanpkr does not use your personal data to build advertising profiles or sell it to third-party data brokers. Any direct marketing communications from wanpkr (such as promotional emails) are limited to platform-related offers and require prior consent where required by applicable law.

4. Legal Basis for Processing

wanpkr processes your personal data on the following legal bases:

• Contractual necessity: Processing required to enter into and perform the agreement with you — including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC verification, age verification, and anti-money laundering obligations.
• Legitimate interests: Processing carried out for the legitimate interests of wanpkr and its users, including fraud detection, Platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your rights.
• Consent: Where wanpkr relies on consent as a legal basis — such as for optional marketing communications — you may withdraw consent at any time by contacting wanpkr support or using the unsubscribe mechanism in any marketing communication.

5. Data Sharing & Third Parties

wanpkr does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, and banking partners receive transaction data necessary to process deposits and withdrawals. These partners operate under their own privacy policies and are bound by applicable financial data protection standards.
• KYC and identity verification providers: Third-party providers that assist wanpkr in verifying the identity and age of players. These providers are contractually bound to use your data only for verification purposes.
• Regulatory and law enforcement bodies: wanpkr may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order.
• Fraud prevention services: Industry fraud-prevention databases and services used to detect and prevent account fraud, money laundering, and related prohibited activity.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers operating under data processing agreements with wanpkr, with access limited to what is technically necessary.

Any third party that receives personal data from wanpkr is contractually required to maintain appropriate technical and organisational security measures and to use the data only for the specified purpose.

6. Cookies & Tracking Technologies

wanpkr uses cookies and similar tracking technologies to operate the Platform, maintain your login session, and analyse usage patterns. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled without disrupting core functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use wanpkr — helping us identify and fix issues and improve the user experience.
• Preference cookies: Store user preferences such as language settings and layout preferences to improve your experience across sessions.

wanpkr does not use third-party advertising cookies or tracking pixels for retargeted advertising. You may manage browser cookie settings directly within your browser — however, disabling essential cookies may prevent you from logging in to your wanpkr account.

7. Data Retention

wanpkr retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support communications are retained for three (3) years from the date of the communication.
• Session and usage logs are retained for up to twelve (12) months unless required for longer for an ongoing investigation or dispute.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with wanpkr's data disposal procedures.

8. Data Security

wanpkr implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Encryption of sensitive data at rest and in transit using industry-standard protocols
• Access controls limiting data access to authorised personnel on a need-to-know basis
• Secure password storage using irreversible hashing — wanpkr staff cannot view your password in plain text
• Two-factor authentication available for player accounts
• Regular security assessments of Platform infrastructure
• Incident response procedures for the detection and management of data security events

While wanpkr takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your wanpkr login credentials and for using a secure, private device and network connection when accessing your account.

9. Your Data Rights

Subject to applicable law and our legal retention obligations, you have the following rights in relation to your personal data held by wanpkr:

• Right of access: You may request a copy of the personal data wanpkr holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by wanpkr. Where data correction is required to match your registered identity documents, supporting evidence will be required.
• Right to erasure: You may request deletion of your personal data where wanpkr no longer has a legitimate basis to hold it. This right is subject to our legal and regulatory retention obligations — in particular, financial transaction records and KYC data cannot be deleted during applicable retention periods.
• Right to restriction: You may request that wanpkr restrict processing of your data in certain circumstances — for example, while a disputed accuracy claim is being assessed.
• Right to object: You may object to processing based on legitimate interests. wanpkr will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact wanpkr support via live chat or at [email protected]. We will respond to all data rights requests within thirty (30) days of receipt.

10. Responsible Gaming & Data Processing

wanpkr processes certain personal and behavioural data specifically in connection with its responsible gaming obligations. This includes monitoring account activity for patterns consistent with problem gambling behaviour — such as significantly increased deposit frequency, chasing-loss patterns, or repeated breaches of player-set limits.

Where wanpkr identifies such patterns, it may take proactive steps including contacting the player, applying temporary account restrictions, or triggering responsible gaming interventions. This processing is carried out in the legitimate interest of player welfare and in fulfilment of our responsible gaming obligations.

Self-exclusion data — including the fact of exclusion, its duration, and any supporting communications — is retained for the duration of the exclusion period and for a minimum of five (5) years thereafter, to prevent re-registration during exclusion periods. Full details of responsible gaming tools are available on our Responsible Gaming page.

11. Children's Privacy

wanpkr services are strictly restricted to adults aged 18 years and above. wanpkr does not knowingly collect personal data from individuals under the age of 18. Age verification is mandatory at registration and is enforced through document verification before any withdrawal is processed.

If wanpkr becomes aware that personal data has been collected from a person under 18, it will immediately close the relevant account, return any deposited funds, and delete all associated personal data to the extent permitted by applicable legal obligations. If you believe a minor has registered on wanpkr, please contact support immediately via live chat.

12. Changes to This Privacy Policy

wanpkr reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Where changes are material, wanpkr will provide advance notice to registered players via the email address on record or via a prominent notice on the Platform prior to the change taking effect.

The effective date at the top of this Policy indicates when the current version came into force. Your continued use of wanpkr following the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by wanpkr, please contact our support team:

• Live chat: Available 24/7 directly on the wanpkr platform
• Email: [email protected]

Please include your registered account username and a clear description of your request. wanpkr aims to acknowledge all privacy-related enquiries within five (5) business days and to resolve them within thirty (30) days, in line with standard data rights response timeframes.